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Privacy Policy

Last updated: 12/26/2025

1. Information We Collect

We collect information you provide when using ProofOfDebt:

  • Name and address information for letter generation
  • Account or reference numbers you enter
  • Email address (if you create an account)
  • Payment information (processed by Stripe)
  • Timeline and correspondence records you create

2. How We Use Your Information

We use your information to:

  • Generate letter templates with your provided information
  • Store your cases and timeline records
  • Process payments
  • Provide customer support
  • Improve the Service

3. Information Sharing

We do not sell your personal information. We may share information with:

  • Payment processors (Stripe) to process transactions
  • Service providers who assist in operating the Service
  • Law enforcement when required by law

4. Data Security

We implement industry-standard security measures to protect your information:

  • All data is transmitted over encrypted HTTPS connections
  • Database connections use SSL encryption
  • Passwords are hashed using industry-standard algorithms
  • Database access is restricted to localhost only (no remote access)
  • Guest sessions are encrypted with JWT tokens and expire after 30 days

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your data as follows:

  • Guest sessions: Data expires and may be deleted after 30 days of inactivity
  • Registered accounts: Data is retained until you request deletion
  • Payment records: Retained as required by law and for dispute resolution
  • Server logs: Automatically deleted after 90 days

You may request deletion of your data at any time by contacting us.

6. Guest Sessions

If you use the Service without creating an account, your data is stored in a guest session that expires after 30 days. After expiration, your data may be deleted. Create an account to retain your data long-term.

7. Your Rights

You may:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Export your data

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request information about the personal data we collect
  • Right to Delete: You may request deletion of your personal data
  • Right to Opt-Out: We do not sell personal information to third parties
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at: [email protected]

9. Cookies

We use essential cookies to maintain your session and provide the Service. We do not use tracking cookies for advertising purposes.

10. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect information from children under 18.

11. Third-Party Services

We use the following third-party services that may process your data:

  • Stripe: Payment processing (see Stripe's privacy policy)
  • Resend: Email delivery for account notifications

We do not share your case data, letter contents, or personal correspondence information with any third parties except as required by law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Service.

13. Contact

For privacy-related questions or to exercise your data rights, contact us at: [email protected]